FALANE SOLUTIONS LIMITED

JOB DESCRIPTION: SALES, MARKETING & E-COMMERCE OFFICER

Industry: Ceramics, Homeware and Retail

Location: Lusaka, Zambia

Employment Type: Full-Time

JOB SUMMARY

Our client, a ceramics and homeware retail business selling plates, cups, flower pots, decorative pieces and other ceramic products, is seeking a creative and results-driven Sales, Marketing & E-Commerce Officer to manage the online store, drive local sales and implement effective marketing strategies.

The ideal candidate must have practical experience managing e-commerce platforms such as Shopify, Etsy or similar platforms. Hands-on e-commerce experience is mandatory.

KEY RESPONSIBILITIES

1. E-Commerce Management

• Manage the company’s online store using Shopify, Etsy or similar platforms.

• Update product listings, prices, photographs and stock availability.

• Monitor online orders, payments, deliveries and customer enquiries.

• Improve online store performance and increase e-commerce sales.

2. Sales and Business Development

• Develop strategies to increase local retail and wholesale sales.

• Identify and attract customers, including hotels, restaurants, interior designers and corporate clients.

• Follow up on sales leads, build customer relationships and achieve sales targets.

• Identify new business opportunities and monitor market trends.

3. Marketing and Promotion

• Develop and implement marketing strategies to promote the company’s products.

• Manage social media platforms, including Facebook, Instagram and TikTok.

• Create promotional content and implement digital advertising campaigns.

• Improve brand awareness, customer engagement and sales.

4. Customer Service and Reporting

• Respond to customer enquiries and resolve complaints professionally.

• Encourage repeat business and maintain positive customer relationships.

• Prepare reports on sales, marketing campaigns and online store performance.

QUALIFICATIONS AND EXPERIENCE

• Diploma or Degree in Sales, Marketing, Business Administration, E-Commerce or a related field.

• Proven experience in sales, marketing and e-commerce management.

• Mandatory: Practical experience managing an online store using Shopify, Etsy or a similar platform.

• Experience in digital marketing, social media management and online sales.

• Strong communication, negotiation and customer service skills.

• Experience in retail, ceramics, homeware or interior décor is an added advantage.