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INTERN – CREDIT & QUALITY ASSURANCE DEPARTMENT, LUSAKA

JOB SUMMARY

Reporting to the Designated Supervisor, the Quality Controller under the Credit and Quality Assurance department will be responsible for Quality Control 1 (QC1) – Validation checks of loan application documentation received from the Front Office stage.

Key Outputs

• Validation and Authentication of customer’s loan application documentation provided by Front Office staff.

• Checks for completeness and correctness of submitted loan application documentation.

• Timely (and Quality Assured) submission of validated loan application documentation to next loan application process Stage.

• Timely communication of relevant corrective action recommendations related to invalidated loan application documentation.

• Ensuring all relevant departmental/ operational reports are consolidated and circulated on a timely basis.

• Performance of sensitivity analysis, when required to give input from a Credit standpoint.

• Escalation of suspicious or fraudulent activity /actual frauds, in accordance with the Company’s Fraud Prevention Procedures.

Education

• Grade 12 with five (5) O Levels including Mathematics and English.

• Must be a Degree Holder (Preferably in Business Administration, Banking, any business-related field, or Social Sciences) as required for entry level position.

Knowledge, Skills and Competencies

• Excellent communication skills.

• Good numerical, analytical, and accounting skills.

• Excellent interpersonal skills.

• Problem solving skills.

• Ability to work well under minimum supervision.

• Proactive and self-motivated.

• Attention to detail.

• Maintain the highest level of confidentiality and integrity.