Relationship Officers: Consumer Lending – Ndola & Solwezi

Purpose;

The Relationship Officer – Consumer Lending will be responsible for establishing and maintaining positive customer relationships through a suite of new and existing retail banking products. This role is ideal for a driven and energetic individual with a passion for business development and customer acquisition in the consumer banking segment.

Key Responsibilities;

• Prepare documentation for the creation of risk assets to enhance business office profitability
• Aggressively market the banks products to drive revenue growth and market share
• Solicit and acquire new customer relationships to grow deposit liabilities
• Reactivate dormant accounts and relationships to improve profitability
• Conduct client visits, calls, and attend business meetings
• Implement marketing strategies and meet assigned targets
• Process data to generate accurate reports and insights
• Facilitate and maintain effective relationships with new and existing customers
• Perform other duties as assigned by the Head of Consumer Lending

Key Performance Indicators (KPIs):

• Achievement of the approved Consumer Lending Profit Before Tax (PBT) target
• Growth in deposit liabilities and customer base
• Effectiveness in reactivating dormant accounts
• Timeliness and accuracy of reports and documentation

Skills & Competencies:

• Strong interpersonal and communication skills
• Selling and marketing proficiency
• Customer needs evaluation and solution orientation
• Proactive and self-driven approach
• Technology savvy with good knowledge of the business environment