Job Title: Receptionist
Location: Ciela Resort & Spa
Posted On: 22nd May 2025
Employment Type: Full-Time

Position Overview:

The Receptionist will be the first point of contact for guests at Ciela Resort & Spa. This role requires a warm, professional, and highly organized individual who thrives in a fast-paced hospitality environment. The ideal candidate will deliver outstanding customer service and ensure every guest receives a seamless and memorable experience from arrival to departure.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival and departure
• Manage check-in and check-out processes efficiently
• Handle reservations, room allocations, and guest requests
• Respond to guest inquiries via phone, email, and in person
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction
• Maintain accurate records of bookings, payments, and guest information
• Handle guest feedback or complaints with care and professionalism
• Ensure the front desk area is tidy, welcoming, and stocked with materials.

Qualifications:

• Minimum of a Grade 12 Certificate; Diploma in Hospitality or related field is an added advantage
• At least 2 years of experience in hotel front desk or customer service role.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanour
• Proficient in Microsoft Office; knowledge of hotel management software ( Opera)
• Flexibility to work in shifts, including weekends and holidays