FRONT DESK MANAGER

Job Summary

We are looking for an experienced and customer-focused Front Desk Manager to oversee front office operations, ensure excellent guest service, and supervise front desk staff.

Key Responsibilities

• Manage daily front desk and reception operations
• Supervise, train, and schedule front office staff
• Ensure smooth guest check-in and check-out processes
• Handle guest complaints and special requests professionally
• Maintain accurate guest records and reservations
• Coordinate with housekeeping and maintenance departments
• Prepare reports, duty rosters, and cash reconciliations
• Ensure compliance with hospitality and safety standards

Qualifications & Requirements

• Diploma or Degree in Hospitality Management, Tourism, or related field
• Minimum of 3–5 years’ experience in front office or hotel operations
• Strong leadership, communication, and customer service skills
• Computer literacy (hotel PMS, MS Office)
• Professional appearance and positive attitude