DEPARTMENT : Customer Experience

VACANCY : Credit Controller

LEVEL :Senior Coordinator

LOCATION : Lusaka, Head Office

JOB PURPOSE

To ensure timely debt collections, manage debt exposure to acceptable levels, excellent customer service experience and delivery of Dunning Policy Compliance.

CORE RESPONSIBILITIES ARE:

• • Daily collections performance, and ensure collection targets are met every month
• • Contacting business customers when payment is due/overdue and/or for settlement of their account
• • Sending of dunning letters i.e payment reminders, demand notices or litigation letters
• • Complete and timely adherence to the Dunning Policy
• • Timely reconciliation of Corporate accounts
• • Decrease customer complaints by ensuring all customer requests are handled in a timely manner
• • Re-negotiating payment plans
• • Monthly reconciliation of accounts and dispute resolution

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• • Diploma in Business / Information Technology related field and/or other related field
• • Customer Relationship Management skills
• • Good Presentation and Interpersonal skills

Relevant Experience:

• • A minimum of 2-3 years’ work experience in Customer Relationship Management role
• • Debt Risk Management
• • Ability to handle and prioritize multiple tasks simultaneously and operate in a performance driven organization

COMPETENCIES REQUIRED FOR THE POST

• • CBusiness awareness, analytical skills and problem-solving skills
• • Excellent and effective communications skills
• • Empowering full work responsibility to achieve business target
• • Personal Organisation