What you would be expected to do:

Skip Tracing:

• Locating debtors who have moved or are difficult to contact using the last address data.

Debt Collection:

• Following up on clients with overdue accounts, negotiating payment plans, and ensuring compliance.
• Driving collections & recoveries campaigns & promotions in the field.
• Execute the field collections strategy for efficient field debt recovery or repossession of products from delinquent customers.
• Execute different field collection experiments to increase amounts collected from the existing customers.

Asset Recovery:

• Repossessing LPG cylinders and equipment from churned or non-paying customers as a last resort for debt recovery.
• Execute the field collection or repossession approach for different customer segments, with different payment capabilities and delinquency stages
• Work closely with the sales team to build an efficient field collection structure to ensure efficient collection or repossession from delinquent customers.

Problem Solving:

• Addressing and resolving debtor inquiries and complaints professionally.
• Identify potential customer pain points impacting collections and propose effective solutions for adoption to achieve field collections and repossession targets
• Timely identification and escalation of voice of the customer, fraudulent activities, or other pain points to the relevant stakeholders for immediate resolution
• Escalation of all difficult cases to the PAYG LPG Credit Manager.

Investigation & Reporting:

• Investigating missing assets/components, documenting incidents, and providing recommendations.
• Preparing regular reports on recovery efforts and strategies.
• Work with field teams to track recovery KPIs and implement continuous improvement.

Compliance:

• Ensuring all actions adhere to company policies and legal regulations for the Zambia market.

You might be a strong candidate if you:

• At least a bachelor’s degree in credit management, business, or a related field.
• 3+ years of experience in field-based debt collections and recoveries, credit risk management, field operations, or asset recovery—experience in
• PAYG, microfinance, or asset leasing models is an added advantage.
• Proven track record driving field-based debt collections and recoveries improvement.
• Proficient in MS Office, e.g., Excel, PowerPoint, etc.
• Experience working in emerging markets, preferably in rural or peri-urban settings.

What we offer

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.