Farming and Engineering Services Limited (FES), the leading supplier of premium brand products including Massey Ferguson tractors and generators, Baldan farm implements, and precision agriculture solutions has a vacancy for Warranty Coordinator to be based in Mazabuka.

Reporting to the Workshop Manager, the Warranty Coordinator will among other duties perform the following key tasks:

• Register all equipment for warranty purposes.
• Assist customers with all Warranty Service and prepare associated documents.
• Monitor all customer inquiries and requests on all warranty issues.
• Assist the implementation and completion of any Special Service Campaign (SSC) that may arise from manufacturers.
• Ensure customer satisfaction and ensure compliance to all warranty specifications.
• Prepare, submit, and track warranty repair orders and claims according to FES / Manufacturer warranty policies.
• Review and process all returned / rejected/adjusted warranty claims, track each claim until its final resolution.
• Maintain knowledge on various warranty programs by active participation in any Training programs that may arise
• Coordinates with Finance department and settle all warranty claims.
• Prepare and maintain all warranty documents according to distributor and manufacturer requirements.
• Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
• Maintain a record of all claims submitted, returned / rejected, or paid and their current status.

Interested applicants should meet the following minimum criteria:

• Minimum of diploma in Auto Agricultural Engineering or related field
• At least 3 years of experience in a similar role is required.
• Knowledgeable of the warranty industry
• Highly organized, detail oriented, and able to thrive in a fast paced, changing environment.
• Good communications skills
• Team worker and ability to meet deadlines and work under pressure.