About Us 

At Coptic Hospital we are more than just a hospital we are a hub of healing, innovation, and compassionate care. As a trusted leader in the healthcare sector, we are committed to leveraging technology to enhance patient outcomes, streamline operations, and support our dedicated clinical teams. We are currently seeking a proactive and technically skilled IT Officer to join our growing team and help drive our digital transformation.

Key Responsibilities 

As an IT Officer, you will play a critical role in ensuring the smooth operation of our healthcare technology systems. Your responsibilities will include:

o  Providing first-line technical support to clinical and administrative staff for hardware, software, and network issues

o  Managing and maintaining hospital information systems (HIS), electronic medical records (EMR), and other digital health platforms

o  Ensuring robust cybersecurity protocols, data privacy compliance, and regular system backups

o  Administering user accounts, access rights, and IT asset tracking

o  Supporting the installation, configuration, and maintenance of servers, workstations, printers, and medical IT equipment

o  Monitoring system performance and proactively identifying areas for improvement

o  Collaborating with vendors and service providers to resolve technical issues and implement upgrades

o  Delivering training sessions and user guides to enhance digital literacy among staff

o  Participating in IT audits, risk assessments, and disaster recovery planning

Qualifications & Experience 

We are looking for a candidate who combines technical proficiency with a service-oriented mindset:

o  Bachelor’s degree in Information Technology, Computer Science, or a related discipline

o  At least 2 years of hands-on experience in IT support, preferably in a healthcare or clinical environment

o  Strong understanding of Windows and Linux operating systems, networking, and cybersecurity best practices

o  Familiarity with healthcare-specific systems such as EMR, PACS, LIS, or RIS is highly desirable

o  Knowledge of data protection regulations and healthcare IT standards (e.g., HIPAA, HL7, ICD-10) is an advantage

o  Excellent troubleshooting, communication, and interpersonal skills

o  Ability to work under pressure, prioritize tasks, and support a 24/7 healthcare environment when needed

o  Membership or certification with ICTAZ (for Zambia) or equivalent professional body is a plus

If you are passionate about using technology to improve lives and thrive in a fast-paced healthcare setting, we’d love to hear from you. Please submit your Cover Letter and detailed CV to [email protected] with the subject line: Application – IT Officer

Only shortlisted candidates will be contacted. Coptic Hospital is an equal opportunity employer and encourages applications from all qualified individuals.