Key Roles and Responsibilities:

• Coordinate recruitment, selection, and onboarding processes to attract and retain competent staff.
• Manage employee relations, including handling disciplinary matters, grievances, and conflict resolution.
• Implement and monitor performance management systems and staff appraisal processes.
• Ensure compliance with labour laws, company policies, and statutory requirements.
• Administer payroll inputs, employee records, and HR information systems.
• Develop and implement training and development programmes.
• Oversee general administrative functions including office management, transport, and facilities.
• Maintain and update HR policies, procedures, and organisational structures.
• Provide advisory support to management on HR and administrative matters.
• Ensure proper documentation, filing, and record-keeping systems for both HR and administration.

Minimum Qualifications & Experience

• Grade 12 Certificate.
• Bachelor’s degree in human resource management, Public Administration, Business Administration, or a related field.
• Professional membership with the Zambia Institute of Human Resource Management (ZIHRM).
• Minimum of 5 years’ relevant experience, with at least 2 years in a supervisory role.

Key Skills and Competencies

• Strong knowledge of labour laws and HR best practices.
• Proven leadership and people management skills.
• Excellent interpersonal and communication skills.
• High level of integrity, confidentiality, and professionalism.
• Strong organisational and administrative capabilities.
• Ability to handle sensitive and complex employee relations issues.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office and HR systems.
• Ability to work under pressure and meet deadlines.