Job Title: Pharmacist Operations Manager

Company: Kanev Business Solution Ltd

Department: Operations / Pharmacy Services

Reports To: Managing Director

Job Purpose

The Pharmacist Operations Manager is responsible for the overall management, coordination, compliance, and performance of all pharmacy operations under Kanev Business Solution Ltd. The role ensures that all pharmacists and pharmacy outlets operate efficiently, ethically, and in full compliance with ZAMRA, HPCZ, and Ministry of Health regulations, while supporting business growth, profitability, and brand integrity.

Key Responsibilities

Oversee day-to-day pharmacy operations across all Kanev Business Solution Ltd pharmacy outlets.

Ensure standard operating procedures (SOPs) are implemented and consistently followed.

Coordinate pharmacist duty rosters, shifts, and coverage to ensure uninterrupted service.

Monitor service delivery standards and customer care across all pharmacies.

Ensure optimal workflow and productivity within pharmacy operations.

Provide direct supervision, guidance, and mentorship to all pharmacists.

Ensure all pharmacists hold valid licenses and annual practicing certificates.

Conduct regular performance appraisals and address performance gaps.

Enforce professional conduct, ethics, and accountability among pharmacists.

Coordinate onboarding, training, and continuous professional development (CPD).

Ensure full compliance with HPCZ, ZAMRA, and Ministry of Health regulations.

Prepare pharmacies for inspections, audits, and regulatory reviews.

Maintain proper documentation, licenses, permits, and statutory records.

Ensure safe storage, dispensing, and handling of medicines, including controlled drugs.

Investigate and resolve compliance breaches, medication errors, or professional misconduct.

Oversee procurement, stock management, and supplier relationships.

Ensure adequate stock levels while minimizing expiries and losses.

Monitor ordering cycles, pricing structures, and stock movement.

Implement inventory control systems and conduct regular stock audits.

Ensure cold-chain management and proper storage conditions are maintained.

Support pricing strategies in collaboration with finance and management.

Monitor pharmacy revenue performance, margins, and cost controls.

Prevent losses arising from theft, pilferage, or system manipulation.

Review daily sales, prescriptions, and dispensing reports.

Contribute to budgeting, forecasting, and business expansion planning.

Identify operational risks and implement corrective measures.

Ensure segregation of duties and strong internal controls within pharmacies.

Address issues of overcharging, price manipulation, or unethical practices.

Implement fraud-prevention measures and disciplinary processes where necessary.

Prepare and submit operational, compliance, and performance reports.

Provide regular updates to senior management on pharmacy operations.

Serve as the key liaison between pharmacists, management, regulators, and suppliers.

Escalate critical operational or compliance issues promptly.

Support the opening of new pharmacy outlets and service expansion.

Standardize pharmacy operations across all branches.

Identify opportunities to improve efficiency, service quality, and profitability.

Participate in strategic planning and implementation initiatives.

Regulatory compliance rate (zero critical violations)

Pharmacy revenue growth and margin control

Stock loss and expiry reduction

Pharmacist performance and service quality

Audit and inspection outcomes

Customer satisfaction levels

Qualifications & Experience

Bachelor of Pharmacy (BPharm) – mandatory

Registered and licensed with HPCZ

Minimum 5–7 years’ experience in pharmacy practice, with at least 3 years in a supervisory or managerial role

Strong knowledge of Zambian pharmacy laws and regulations

Experience in multi-branch pharmacy operations is an added advantage

Skills & Competencies

Strong leadership and people-management skills

Excellent organizational and operational planning ability

High ethical standards and attention to detail

Financial and inventory management knowledge

Excellent communication and reporting skills

Ability to work under pressure and meet deadlines

Authority to enforce SOPs and operational policies

Authority to recommend disciplinary action against pharmacists

Authority to approve pharmacy operational requirements within company policy

Authority to represent the company during regulatory engagements

Based at Head Office with regular travel to pharmacy outlets.