Key Responsibilities

Front Office & Guest Service

• Welcome and assist guests during check-in and checkout.
• Manage room reservations, cancellations, and modifications.
• Assist with late arrivals and early departures.

Night Audit & Financial Duties

• Perform daily revenue reconciliation for all hotel departments.
• Balance and post charges to guest accounts.
• Verify and correct discrepancies in daily transactions.
• Prepare night audit reports for management.
• Close the day’s business and roll the system over to the next business day.

Administration & Reporting

• Prepare daily front office reports (occupancy, arrivals, departures, in-house guests).
• Update room status in coordination with the housekeeping department.
• Maintain accurate records, logs, and documentation.

Qualifications & Experience

• Certificate or Diploma in Hospitality, Business Administration, Accounting, or a related field.
• Minimum of 1-year work experience in a similar role.
• Experience in front office operations or accounting is an added advantage.
• Proficiency in hotel-related computer systems and MS Office.
• Strong numerical and analytical skills.

Skills & Competencies

• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• High level of integrity and confidentiality.
• Strong attention to detail.
• Problem-solving and time management skills.
• Accountability and customer-focused approach.
• Reliability and punctuality.

Working Conditions

• Willingness to work night shifts.
• Ability to work independently during late hours.
• Must demonstrate professionalism, alertness, and reliability.

• A cover letter
• A detailed curriculum vitae with contact details of at least two (2) traceable referees



• Copies of certificates