DEPARTMENT : Business Head

VACANCY : Operations Executive – Projects & System Build Support

LEVEL : Senior Manager

LOCATION : Lusaka, HQ

JOB PURPOSE

To lead the company’s external communications, stakeholder engagement, and corporate social responsibility agenda. Responsible for protecting and enhancing Airtel Zambia’s reputation, managing government and regulatory relations, and driving impactful Corporate Social Responsibility (CSR) initiatives aligned with the Airtel Africa Foundation’s Financial Inclusion, Education, Environment, and Digital Innovation (F.E.E.D) pillars.

CORE RESPONSIBILITIES ARE:

• • Lead strategic communications and ensure alignment with the company’s overall business direction.
• • Oversee all CSR projects from initiation to completion in collaboration with the Airtel Africa Foundation and Group.
• • Serve as primary liaison for the UNICEF partnership and Ministry of Education, ensuring effective programme delivery and reporting.
• • Direct all media engagement, press releases, and media monitoring to enhance Airtel’s image and visibility.
• • Manage relationships with key government, regulatory bodies and key stakeholders in collaboration with the Legal & Regulatory team
• • Crisis Communication Lead, ensuring coordinated and timely responses during major incidents.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• • Bachelor’s degree in communications, Journalism, or Business-related field.
• • Minimum 10 years’ experience in Communications, CSR, or Government Relations, with at least 3–5 years at senior leadership level.
• • Proven expertise in media relations, CSR strategy, and stakeholder management.
• • Excellent interpersonal, writing, and presentation skills.
• • Strong analytical thinking, planning, and leadership abilities

Relevant Experience:

• • 3 – 5 years’ experience in Telecommunications or in a related field
• • Strong understanding of CSR frameworks, media management, and stakeholder engagement.
• • Proven ability to analyse complex business reputational issues and provide actionable communication solutions.
• • Exceptional ability to build and sustain positive relationships internally and externally.

Competencies Required for the Post

• • Strong analytical and problem-solving skills.
• • Excellent planning and organizational abilities.
• • High personal integrity, initiative, and goal orientation.
• • Excellent interpersonal and communication skills, both oral and written.
• • Ability to work effectively across multiple stakeholder groups and within multicultural environments.