Systems Administration

• Install, configure, maintain and support enterprise servers and systems.
• Perform routine system administration and maintenance activities.
• Monitor system performance, availability and capacity.
• Perform operating system and application patching as required.
• Manage user accounts, permissions and access in accordance with approved procedures.
• Support backup and recovery operations.
• Perform routine health checks and preventative maintenance.

Technical Support

• Respond to incidents, service requests and technical issues assigned through the service management process.
• Troubleshoot hardware, operating system, application and infrastructure issues.
• Resolve technical issues within defined SLA targets.
• Escalate complex or high-impact issues to the Senior Systems Engineer.
• Participate in incident and problem management activities.
• Provide appropriate updates to clients and internal support teams.

Infrastructure Operations

• Support virtualization, storage, networking and monitoring platforms.
• Perform approved system configurations and changes.
• Verify system health following maintenance or change activities.
• Support disaster recovery and business continuity activities.
• Assist with system upgrades, migrations and implementations.

Documentation

• Maintain accurate system and operational documentation.
• Record technical activities, incidents and changes in appropriate systems.
• Update configuration information and system inventories.
• Develop and maintain standard operating procedures as assigned.

Client Support

• Provide professional and responsive technical support to client organizations.
• Communicate technical issues clearly and appropriately.
• Follow client-specific support procedures and service requirements.
• Escalate potential SLA breaches and critical incidents promptly.

Continuous Improvement

• Identify recurring technical issues and recommend improvements.
• Participate in automation and process improvement initiatives.
• Maintain awareness of emerging infrastructure technologies and best practices.

Participate in knowledge-sharing activities within the engineering team