Position: General Service Technicians (18)

Location: Lusaka, Kitwe
Reports: Workshop Foreman

Key Responsibilities

• Diagnose and repair vehicles accurately and efficiently according to repair orders.

• Perform wheel alignment, balancing, and correct fitment of vehicle parts.

• Identify faults, required parts, and any additional recommended work.

• Maintain high standards of workmanship to avoid repeat jobs and enhance customer satisfaction.

• Prepare and submit accurate defect reports to the supervisor.

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• Manage and maintain tools and equipment responsibly, including regular tool checks.

• Support training and development of apprentice technicians.

• Assist in handling customer complaints and resolving repeat jobs.

• Adhere to Toyota standards, TSM, Anzen, Safety, 5S, and housekeeping requirements.

• Ensure correct clocking to support accurate productivity and efficiency tracking.

• Participate in SCC, warranty repairs, and ensure compliance with TMC workshop manuals.

• Support workshop foreman in reporting warranty-related repairs and FTRs.

• Follow all company SOPs and uphold high operational standards.

• Perform any other duties as assigned by management.

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Qualifications & Skills

• Full Grade 12 certificate (5 credits or better).

• Motor Vehicle Technician certificate or better.

• At least 2 years-experience in the workshop.