The General Manager (GM) shall act on behalf of the Board of Directors in keeping with policies, vision, mission and core values of Mukuba Hotel Limited (the “Hotel”). The GM shall provide overall oversight and leadership of the company to ensure that formulated strategies are implemented in line with the overall strategic intent of the Hotel.

Key Roles and Responsibilities

1. Strategic Leadership

• Provide transformative leadership to drive institutional performance, organizational culture, and service excellence across all functional areas.
• Ensure the effective implementation of the Hotel’s strategic plan and alignment of departmental activities with corporate priorities.
• Foster a results-oriented culture through participatory leadership, accountability mechanisms, and ethical conduct.
• Maintain full compliance with the Hotel’s policies, procedures, and applicable regulatory frameworks.
• Promote a safe, healthy, and inclusive workplace through rigorous implementation of health, safety, and wellness standards.

2. Financial Management

• Oversee the Hotel’s financial health by maintaining an optimal balance between liquidity, solvency, and long-term sustainability.
• Provide executive oversight in the preparation and submission of annual operational and capital budgets for Board approval.
• Monitor financial performance and report quarterly to the Board, providing variance analyses and corrective actions where required.
• Ensure adherence to approved accounting standards, audit requirements, and financial reporting obligations.

3. Corporate Strategy and Policy Oversight

• Translate the Hotel’s vision and mission into actionable strategies that advance growth and profitability.
• Supervise the formulation, implementation, and periodic review of policies and procedures across all divisions to ensure consistency, quality assurance, and compliance.
• Guide the Hotel’s operationalisation towards efficiency, competitiveness, and sustainable market positioning.

4. . Governance, Risk, and Compliance

• Institutionalize a robust governance framework that upholds transparency, accountability, and ethical leadership.
• Oversee the development and maintenance of risk management systems, ensuring alignment with enterprise-wide risk frameworks.
• Establish and monitor internal audit processes, coordinate with external auditors, and ensure timely implementation of recommendations.
• Develop and maintain an effective Business Continuity and Disaster Recovery Plan.
• Ensure comprehensive insurance coverage and proactive risk mitigation strategies across all operational areas.

5. Board and Stakeholder Relations

• Maintain an effective working relationship with the Board of Directors and ensure the timely submission of accurate information to support informed decision-making.
• Collaborate closely with the Board Chairperson to ensure meetings are strategically focused and decisions are well-informed.
• Strengthen partnerships with key stakeholders, including regulators, clients, suppliers, and the IDC, to advance the Hotel’s strategic interests.

6. Marketing and Business Development

• Lead the development and execution of an innovative marketing and brand positioning strategy.
• Ensure that customer service standards are consistently achieved and that market feedback informs service enhancement.
• Build strategic alliances with corporate partners, suppliers, and the hospitality industry ecosystem to enhance visibility and competitiveness.

7. Operational Excellence and Human Capital Management

• Promote high standards of professional conduct and performance through a structured performance management system.
• Foster a culture of learning, innovation, and employee engagement.
• Ensure that human resource policies and practices are aligned with the Hotel’s operational and strategic objectives.

QUALIFICATIONS

Required

1. Grade 12 certificate.
2. Bachelor’s Degree in Hospitality Management, Business Administration, Tourism, or relevant field.
3. Master’s Degree in Hospitality Management, Business Administration, Tourism, or relevant field is an added advantage.
4. Professional Membership.
5. Minimum of 10 years work experience in senior management or similar position.

Skill Specifications:

• Strategic planning and execution
• Financial management and analysis
• Stakeholder engagement and relationship development
• Risk identification and mitigation
• Regulatory compliance and governance
• Performance management systems
• Written and oral communication
• Data interpretation and strategic application
• Legislative and policy analysis