The Deputy Chief Operations Officer (Deputy COO) supports the COO in overseeing Mafisa’s daily operations to ensure efficiency, effective coordination, and alignment with organisational goals. The Deputy COO acts as a second-in-command, providing leadership to field teams and departments, and stepping in to manage critical operational functions in the COO’s absence. This role emphasises tactical execution of strategic plans, operational support, and continuous improvement across programs and supporting functions.

Key Responsibilities

Operational Support and Coordination

• Assist the COO in managing the day-to-day operations across programs, finance, HR, administration, and communications functions.
• Facilitate communication and collaboration between field teams and headquarters to enhance program delivery.
• Monitor operational workflows and identify areas for efficiency and process improvement.
• Support the management and engagement of consultants and external service providers.

• Assist in developing and executing security and emergency response plans, ensuring field staff safety and crisis preparedness.

Strategic Execution

• Support the translation of strategic goals into operational plans and ensure timely achievement of program deliverables.
• Collaborate with teams to monitor project timelines, resource use, and budget adherence at the operational level.
• Participate in risk assessments and contribute to mitigation and problem-solving efforts to safeguard operations.

 Financial and Resource Management

• Work closely with the district finance team to monitor district-level budgets and expenditures, ensuring transparency and cost-effectiveness.
• Assist in the preparation of compliance documentation for internal and donor requirements.
• Support resource mobilisation efforts and fundraising initiatives as delegated by the COO and CEO.

 Monitoring, Evaluation, and Reporting

• Track operational performance and contribute data analysis to inform decision-making and improve program delivery.
• In coordination with the MEL officer and guided by the MEL framework, ensure accurate and timely field reporting on program quality, impact, and compliance.
• Represent Mafisa at internal and select external meetings, as delegated, to maintain stakeholder relationships.

• Bachelor’s degree in Business Administration, Development Studies, Management, or a related field (Master’s preferred).
• Minimum of 7 to 10 years’ progressively responsible experience in operations, including supervision of teams, oversight of reporting, and budget management roles in NGOs or the private sector.

Experience

• Experience supporting strategic planning, project management, and team leadership.
• Proven experience in working in rural Zambia.
• Strong understanding of financial management and budget monitoring.
• Excellent communication, interpersonal, and organisational skills.
• Ability to manage crises, operational risks, and ensure responsive actions.

 Ideal

• Ability to provide operational coordination, leadership support and team empowerment

Reporting: Reporting to Chief Operating Officer