We are seeking to recruit qualified and experienced individuals based in Lusaka for the position of Customer Care Executive. This role is vital to delivering exceptional customer service and supporting the company’s revenue growth through professional customer engagement, teleselling, cross-selling, and up-selling.

Purpose of the Role
The Customer Care Executive will be responsible for handling customer inquiries, resolving issues efficiently, and promoting the company’s products and services through various communication channels. The role requires a customer-focused individual who thrives in a fast-paced environment and is passionate about building strong customer relationships.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats, providing
• accurate and timely responses.
• Promote products and services to potential and existing customers through teleselling.
• Identify customer needs and recommend suitable products or service enhancements.
• Resolve customer complaints professionally and promptly.
• Maintain in-depth knowledge of company products and services.
• Record customer interactions in the CRM system with high accuracy.
• Provide feedback from customers to help improve service delivery.
• Participate in regular training to enhance product and service knowledge.

Qualifications, Experience and Competencies

• Full Grade 12 Certificate.
• Diploma in Customer Service, Business, or related field.
• Minimum of one (1) year experience in a customer service role.
• Proficiency in CRM systems and Microsoft Office.
• Strong communication and interpersonal skills.
• Excellent teleselling, cross-selling, and up-selling abilities.
• Empathetic, patient, and able to work under pressure.
• High attention to detail and commitment to service quality.