Richmond Finance Company Zambia is expanding and looking for energetic, customer-oriented Client Service Executives to join our teams in Livingstone, Mazabuka and Mufulira. If you are passionate about client engagement and have a flair for sales and marketing, this is your chance to grow with a leading financial institution.

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Key Responsibilities:

• Serve as the first point of contact for clients, delivering outstanding service and support.
• Promote and sell the company’s full range of financial products and services.
• Execute marketing strategies to attract new clients and retain existing ones.
• Handle client inquiries, complaints, and requests with professionalism and urgency.
• Making follows up and reminders for payment.
• Maintain accurate client records, updating the system and ensure compliance with company policies.
• Prepare and submit monthly, quarterly, and annual performance reports for the branch and overall business operations.
• Engage in business development and provide continued analysis on market changes.
• Collaborate with internal teams to enhance service delivery and client satisfaction.

Qualifications & Skills:

• Diploma in Business Administration, Marketing, Finance, or related field.
• Minimum of 2 years’ experience in customer service or sales, preferably in financial services.
• Excellent communication and interpersonal skills.
• Strong sales acumen and ability to meet targets.
• Proficiency in Microsoft Office Suite.
• High level of integrity, initiative, and attention to detail.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and professional development.
• Supportive and inclusive work environment.
• Exposure to innovative financial products and client engagement strategies.