Overview

We are recruiting!

Our client in Lusaka/Kitwe, is looking for a Workshop Foreman to join their team for a job vacancy within the automotive industry.

Purpose of the Role

The Workshop Foreman is responsible for overseeing the proper repair and servicing of all vehicles in our high-volume Service Departments in Lusaka and Kitwe. This role ensures technician productivity meets service management standards while maintaining the highest quality of workmanship and customer satisfaction.

Key Responsibilities

• Workflow Optimization: Manage daily workshop operations, including scheduling, resource allocation, and efficient workflow management to maximize productivity.
• Technical Guidance, Support & Mentorship: Diagnose complex vehicle issues, conduct road tests, and train junior technicians on new procedures, equipment, and best practices.
• Quality Control: Inspect all completed repairs to minimize comebacks and ensure full compliance with vehicle warranty guidelines, OEM standards, job card management, and workshop compliance protocols.
• Operational Management: Maintain workshop cleanliness and organization, ensure strict safety compliance, and oversee the proper use and maintenance of special tools and equipment.
• Customer & Team Liaison: Provide technical guidance to service advisors, handle customer complaints professionally, and assist in staff performance reviews and development.
• Maximize Departmental Profitability: Supervise and lead the workshop team to deliver efficient, high-quality, and profitable service operations.
• Learning & Development: Actively participate in OEM-provided online training and in-house learning opportunities to maintain up-to-date technical knowledge across all vehicle models.

Key Competencies & Qualifications

• Grade 12 Certificate and qualification in Vehicle Mechanical and Electrical Maintenance or equivalent.
• Minimum 3+ years’ experience in a similar foreman role or as a senior service technician within a high-volume organization.
• Strong diagnostic and problem-solving skills with hands-on technical expertise.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and workshop/diagnostic software.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• Membership of the Engineering Institution of Zambia (EIZ) is an advantage.
• Strong attention to detail and accuracy in all aspects of work.
• Excellent organizational and time management skills.
• Proven ability to lead, motivate, and develop a workshop team.
• Good communication and interpersonal abilities.
• Passion for vehicles and the automotive industry; valid driver’s license for manual vehicles preferred.

“All candidates are required to obtain their ZAQA certification from the Zambia Qualifications Authority (ZAQA)”