TELLER. INTERN (1) – LUSAKA

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JOB SUMMARY 

Reporting to the Back Office Unit Head. To post all teller transactions, welcome, build rapport and provide outstanding service to Deposit clients while performing account transactions. Accountable to dispense and receive cash and provide customer service to walk-in branch customers.

JOB SPECIFICATIONS

• Dispense and receive physical cash over the counter to walk in customers

• Processing daily counter transactions for deposit/withdraws.

• Customer verification before any transactions

• Ensure that all transaction records are kept meticulously and in accordance with procedures and making such documents available for review/control purposes when required.

• Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.

• Identify sales leads and referring any such leads to Customer Advisers/ Relationship Managers

• Cross-selling of products and services

• Ensure compliance with all internal controls and established policies and procedures.

• Ensuring compliance with all internal controls and established policies and procedures

• Ensuring that all suspicious transactions are reported and correct measures taken without alerting the customer.

• Perform any lawfully assigned tasks

MINIMUM ENTRY REQUIREMENTS

• Full Grade 12 Certificate

• Degree in Business related Course from a recognised university.