Job Title: Teller (1) Ndola

Job Overview: A Bank Teller is a frontline employee responsible for providing essential banking services to customers. They are the first point of contact for clients at a bank and play a crucial role in ensuring efficient and accurate financial transactions. This role requires excellent customer service skills, attention to detail, and knowledge of banking procedures and regulations

Key Responsibilities:

1. Customer Service:

• Greet customers in a friendly and professional manner.
• Listen to customer inquiries and assist with their banking needs.
• Address customer concerns and resolve issues promptly and professionally.
• Promote a positive and welcoming atmosphere in the bank.

2. Financial Transactions:

• Process various financial transactions, including deposits, withdrawals, transfers, and loan payments.
• Verify the identity of customers and ensure compliance with bank security procedures.
• Count and verify cash transactions accurately.
• Maintain cash drawer limits and balance cash at the end of each day.

3. Product Knowledge:

• Stay updated on the Company’s products and services to effectively cross-sell and upsell to customers.
• Explain the features and benefits of various Company products to customers.

4. Record Keeping:

• Maintain accurate records of all transactions and customer interactions.
• Complete necessary paperwork and documentation for transactions.
• Follow Company policies and procedures for record-keeping and compliance.

5. Security and Compliance:

• Adhere to security protocols to protect customers, employees, and Company assets
• Comply with all Company regulations and policies, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Report any suspicious or unusual transactions to the appropriate authorities.

6. Technology Usage:

• Utilize computer systems and banking software to process transactions and access customer information.
• Troubleshoot basic technical issues and provide assistance to customers with online banking services.

7. Cash Management:

• Order and maintain an adequate amount of cash to ensure smooth operations.
• Prepare and package cash for deposit to the company account

Qualifications:

• Degree/diploma in business or equivalent; preferably accounting related course.
• Previous customer service experience is a plus.
• Knowledge of basic banking principles and procedures.
• Strong mathematical and numerical skills.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.
• Ability to handle cash responsibly and maintain confidentiality.
• Knowledge of relevant banking software and computer systems.