1.ROLE IDENTIFICATION

JOB TITLE: TECHNICAL MANAGER

DIRECT REPORTS TO:

CHIEF OPERATIONS OFFICER

2. JOB PURPOSE

We are seeking a highly skilled and experienced Technical Manager to oversee the planning, installation, and maintenance of CCTV systems, alarm systems, and vehicle tracking solutions for our clients. The ideal candidate will lead a team of technicians, ensure all projects are delivered to specification, and maintain high standards of safety, quality, and customer satisfaction.

3. KEY RESPONSIBILITIES

• Lead and manage the technical team responsible for installations and maintenance of electronic security systems.
• Plan, schedule, and oversee the installation of CCTV, intrusion alarm systems, access control, and vehicle tracking systems.
• Conduct site surveys and develop technical proposals and installation plans based on client requirements.
• Ensure that all systems are installed and maintained in compliance with industry standards, company policies, and relevant regulatory requirements.
• Troubleshoot and resolve technical issues promptly and efficiently.
• Provide technical support to sales and customer service teams during pre-sales and after-sales stages.
• Supervise and mentor technicians, providing training and performance feedback.
• Develop and maintain relationships with equipment vendors and service providers.
• Ensure inventory and proper maintenance of all tools, equipment, and systems.
• Keep up to date with industry trends, technologies, and regulations.

4.NATURE OF DECISION MAKING

a) Strategic

b) Financial

c) Analytical

5. QUALIFICATIONS: Minimum

• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
• Diploma or Degree in Electronics, Electrical Engineering, Telecommunications, IT, or a related technical field.

6. EXPERIENCE:

Minimum 5 years of experience in electronic security systems installation and maintenance, with at least 2 years in a supervisory or managerial role.

ATTRIBUTES & SKILLS

• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and a commitment to quality service delivery.
• Strong technical knowledge of CCTV (analog and IP systems), alarm systems, access control, and vehicle tracking technologies.
• Valid driver’s license.