Our client is looking for a beauty shop attendant who will be responsible for creating a positive and pleasant shopping experience for customers while maintaining the store’s efficiency and operations.

Educational Requirements and Attributes:

• Full Grade twelve Certificate
• Certificate will be an added advantage.
• Experience in sales, ideally in a cosmetic shop or salon would be an advantage.
• Excellent attention to detail, problem solving, ability to work well with others.
• Strong persuasive and communication skills.
• Patient and able to remain calm under pressure.
• Ability to use initiative.
• Customer service skills.

Key Responsibilities:

• Customer Service:
  • Greeting and assisting customers in a friendly and professional manner.
  • Providing product information, answering questions, and helping customers find the items they need.
• Sales:
  • Actively promoting products and services to increase sales.
  • Suggesting complementary items, upselling, and cross-selling to enhance the customer’s shopping experience.
• Cash Handling:
  • Processing transactions, handling payments, and providing accurate change.
  • Operating cash registers, handling mobile payments, or other payment systems.
• Stocking Shelves:
  • Replenishing merchandise on the sales floor to maintain adequate stock levels.
  • Ensuring products are neatly displayed and organized.
• Merchandising:
  • Arranging and displaying products to attract customers and highlight promotions or new items effectively.
• Inventory Management:
  • Assisting with inventory counts and reporting discrepancies to management.
  • Ensuring products are properly labeled with prices and information.
• Handling Complaints:
  • Addressing customer complaints and concerns in a professional and timely manner.
  • Finding solutions to resolve issues and ensuring customer satisfaction.
• Cleaning and Maintenance:
  • Keeping the store clean, tidy, and organized.
  • Performing routine cleaning tasks to create a pleasant shopping environment.
• Product Knowledge:
  • Staying informed about product features, specifications, and benefits to provide accurate information to customers.
• Security:
  • Monitoring the store for potential theft or shoplifting and reporting any suspicious activities to security or management.
• Restocking:
  • Unpacking and stocking merchandise received from suppliers in the storage area and restocking it on the sales floor.
• Opening and Closing Duties:
  • Preparing the store for opening and securing it at the end of the day. This may involve tasks like cash reconciliation, turning off lights, and setting the alarm.
• Telephone and Online Support:
  • Answering phone calls and assisting customers with inquiries or orders placed online.
• Promotions and Events:
  • Assisting with in-store promotions, sales events, and product launches.
• Any other duties may be assigned.

Location: Lusaka

Work Hours: 8