Overview

Our client is an international earthmoving equipment and solutions provider and is looking for a Service Manager to grow the division revenue by 30% and increase the company’s technical capacity and capability on a regional level.

Qualifications needed:

• Qualified mechanical/industrial/electrical engineer or technician with financial & management qualifications
• Minimum 10 years experience in supply/manufacturing industry
• Managed a rebuild center
• Industrial engineering
  & systems exposure
• Tech solutions in customer service
• ERP systems e.g.: SAP, Pronto, ITOP
• Registered with EIZ or equivalent body
• Exposure to business planning/budgeting processes

Job Description:

• Sell labour/technical skills to mining, energy, and construction customers
• Planning customer service approach, troubleshooting assistance, minor & major repairs, planning rebuilds of products in the field workshop
• Ensure profitability to the business
• Effectively deploy resources to service customers
• Efficiently delivery quality and professionalism
• Manage large operations with multiple sub units
• Ensure highest safety and quality standards
• Oversee 4 sub units: 1) Workshop 2) Field Service 3) Technical Support 4) Costing Operations
• Responsible for managing service operations: 1) Productivity 2) WIP (Work in Progress) Management, Quality, Departmental Overheads, Supplier Relationships
• Execute development strategy for technicians and specialists

What is expected of you:

• Implement PPM in service department
• Apply ISO 9001:2015 standards in detail
• Manage warranty provisions to reduce BEC costs
• Apply OHS Act requirements and relevant legislature
• Wear management analysis on abrasion products
• Analyse fleet production and costs
• Manage service internal audit reviews
• Produce department business plan and budget with detailed indication of objective, projects, action plans, expenses, turnovers, cost of sales, and gross profits
• Use KPIs to drive service excellence
• Project Management

People Skills:

• Excellent leadership skills managing large divisions
• Talent development
• Performance Management
• Manpower planning and forecasting
• Ability to identify strength and weaknesses of individuals and empower them through appropriate task assignment, coaching and mentoring
• Strong analytical skills
• Strong planning competencies
• Extreme attention to detail
• Excellent report writing skills