1. Position: AFTER SALESPERSON

Location: Lusaka

Massbreed Investments Zambia is a fast-growing organisation in the Motor Industry of Zambia and is seeking to employ the services of After Salesperson.

Duties and Responsibilities

• Lead and monitor after sales activities to achieve set objectives and targets on all key customers.
• Bring in new clients for motor vehicle servicing and maintenance.
• Maintain a database of all special events.
• Maintain contact with all clients to obtain customer feedback regarding product/service quality.
• Customer feedback form to be completed before release of a vehicle.
• Follow-up call to every customer within a week to check on performance, assist clients in resolving issues and complaints concerning service delivery.
• Build and establish a good work relationship with clients to facilitate increased patronage and revenue.
• 80% retention on all clients on our database.
• Organize promotional and marketing campaigns to create awareness  and distribution of company products to clients weekly.
• On all key customers, maintain a database of all special events.
• Maintain contact with all clients to obtain customer feedback regarding product/service quality.
• Customer feedback form to be completed before release of a vehicle.
• 100% retention on all clients on our database.

.Requirements

• First Degree in Business, Marketing, or related field Experience
• Knowledge on products such as Faw trucks, Sino, Loval  etc.
• 2 years’ experience in Motor Industry
• Must have a driver’s licence