Our client, a globally recognized leader in electro-electronic equipment, focusing on electric motors, drives, automation, renewable energy, and power transmission, is looking for a proactive Sales Coordinator to lead Office-Based Business Development coordination efforts and serve as the primary contact for all customer inquiries from countries across the Central Africa region.

Duties and Responsibilities

• Coordinate enquiries received for, branches and business partners in the Central Africa region.
• Process purchase orders, sales orders, issue delivery notes and ensure that goods are invoiced once POD has been received.
• Be aware and create awareness of the company products
• Support all products and departments.
• Interact / Liaise with Logistics Department; Departments; Commercial / Financial; Aftersales / Factory; Group Companies
• Must have a clear understanding of regulatory requirements in imports and exports.
• Prepare written quotations, including cost calculations, data sheets and drawings.
• Ensure timeous submission of quotations to customers and follow up independently or in liaison with responsible representative.
• Pass all documentation relating to special products (motors) ex-factory to the projects department for further processing.
• Under general supervision, perform a variety of internal sales and administrative support duties.

Telephone Sales:

• Perform telephone sales and follow ups with clients.
• Assist customers with price / availability enquiries, check stock (physical count if necessary).
• Liaise with suppliers in terms of pricing / delivery lead times for modifications / rewinds etc. and be responsible for all associated documentation and follow up until supply and invoicing to customer.
• Ensure that the customer’s credit facilities are approved and assist in resolving and payment queries.
• Every effort must be made to provide the product or service required by the customer and alternatives must be offered whenever applicable.
• Provide telephonic technical support for customers and business partners in Africa.

Export Enquiries / Sales:

• Respond to requests for quotations and communicate / forward all relevant documentation relating to orders for export with the export / shipping departments.
• Understand export requirements for customers within Africa. (i.e. freight and pricing structures)
• Monitor stock levels in the bond store.
• Issue internal workshop guidance for orders requiring modifications.

• Degree in Business Administration or Operations Management; Masters is an added advantage.
• Computer literacy – good computer knowledge on Microsoft Office (MS Word, Excel, Power Point, Outlook
• Must have proven experience using a recognised ERP system to manage workflows, preferably SAP,
• 3 years’ experience in a similar position, preferably in a multinational organisation.
• Valid driver’s license.
• Ability to read, write, speak and understand French is an added advantage.
• Excellent people, communication and organisational skills.
• A keen sense of urgency and a willingness to learn additional job-related skills.
• Ability to provide excellent customer service to internal and external teams
• Must possess the ability to make independent decisions when circumstances warrant.
• Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult situations.