JOB ADVERT – SALES ASSISTANT (X 01)

Aller Aqua Zambia Limited invites applications from suitably qualified candidates to fill the position of Sales Assistant. The role reports to the Sales & Marketing Manager and will be based in Siavonga, Zambia.

RESPONSIBILITIES             :

• Process customer orders and invoices in the sales system accurately.
• Ensure payments are recorded correctly and receipts are issued promptly.
• Maintain an updated daily log of walk-in clients and sales activities.
• Support the Sales Supervisor in meeting daily, weekly, and monthly sales targets.
• Maintain organized front-desk records including customer order books, registers, and inquiry logs.
• Reconcile daily sales transactions and submit reports to the Sales Supervisor.
• Provide accurate information on Aller Aqua products, prices, promotions, and stock availability.
• Guide clients through the purchasing process and respond to product-related queries.
• Liaise with the warehouse/distribution team to ensure seamless customer order fulfilment.
• Assist in collecting feedback from clients and escalating any complaints to the relevant departments.
• Ensure availability of brochures, price lists, promotional materials, and forms.
• Observe customer flow and alert management of peak times requiring additional support.
• Maintain a courteous customer-focused relationship with internal and external stakeholders.

QUALIFICATION, SKILLS AND ATTRIBUTES     :

• Full Grade Twelve School Certificate (GCE)
• Bachelor’s degree preferably in Aquaculture, Sales & Marketing, Business Administration or related business qualification.
• Advanced knowledge in fish nutrition is a plus.
• Minimum of 1-2 years of experience in a technical sales role within the aquaculture or related industries.
• Proficiency in MS Office (Excel, Word, Outlook).
• Effective problem-solving skills and the ability to handle technical inquiries.
• Excellent interpersonal and communication skills
• Strong analytical skills to diagnose problems and recommend effective solutions to customers
• Agility digital proficiency and uncompromising ethics
• Proven track record of achieving sales targets and providing sales support.
• Basic knowledge of sales procedures and point-of-sale systems.

Candidates meeting these requirements should apply to the Human Resources Manager, a detailed Curriculum Vitae (CV) in PDF Format to the email [email protected] with the subject Tagline of the position e.g. SALES ASSISTANT.

* Please note that only short-listed candidates will be contacted. *

Aller Aqua Zambia (L) is an equal opportunity employer. We thank all applicants for their interest, but only qualified candidates will be contacted for an interview.