Revenue Assurance Manager – IRC232226

at Zambia, Lusaka, Zambia in FNB Zambia Finance
Ends 07 Oct 2022

purpose

To assist business with technical aspects of their revenue assurance initiatives, focus on minimizing the risk that cause revenue leakage To oversee and ensure that all revenue is accurately being billed to the customers and the billing governance function ensuring that all outsourced billing is produced timely and accurately

experience and qualifications

Minimum Qualification – Relevant Degree
Preferred Qualification – Relevant Post Graduate in Technology or Actuarial Science
Experience – 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level

additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
No Referral plan is assigned to this job

responsibilities

Deliver and manage service level agreements
Manage team performance in achievement of business objectives
Compile reports that track progress and guide business to make informed decisions
Ensure compliance to legislative and audit requirements and adherence to relevant processes
Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
Prevent wastage and identify process improvements to contain and reduce costs
Develop, encourage and nurture collaborative relationships across area of specialisation
Actively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance