SENIOR RELATIONSHIP MANAGER – UPPER SME SEGMENT

Entrepreneurs Financial Centre (EFC) is a leading Microfinance institution, licensed and regulated by the Bank of Zambia. For over 30 years now, we have served and empowered entrepreneurs with tailor-made financial solutions to help them take the next step in their business.

OUR CORE VALUES

Our Core Values of Purpose, Accountability, Service, Stewardship, Integrity, Ownership, Novelty (PASSION) were carefully selected to reflect our passion and what we stand for as an organisation. These values underpin our Vision and Mission, and guide all our business activities, actions, and behaviours. All our business decisions are based on these values.

OUR CULTURE AND OUR WORK ENVIRONMENT

We are passionate about our business, the people behind our success, and our clients. We are a performance-driven and result-oriented organisation. Our culture of open  communication and trust propels us to deliver strong results year in, year out. Our work environment is fast-paced and of high intensity, yet highly empowering and highly collaborative. We stretch and challenge every colleague to perform at their highest level and to the best standards and quality. Our reward and remuneration system strongly reflects the premium we place on high performance, and on attracting, developing, and retaining highly performing talent.

OUR PHILOSOPHY ON PEOPLE

We are passionate about our people. In everything we do, we start with our people who take care of our clients, who in turn help us deliver sustainable returns for our shareholders. Therefore, we are intent on investing heavily in, and providing a thrilling and best possible career experience for, our people. We want our workplace environment and culture to feel like a second home for our people. An environment where our people know each other. An environment where our people know our Clients. An environment where our Clients know our people.

THE ROLE AND THE CANDIDATE

We are seeking a skilled, dynamic, and experienced Senior Relationship Manager – Upper SME Segment.

Reporting to the Head of Sales, this is a critical role responsible for driving new business growth and deposit mobilization. The role entails proactive client acquisition and effective post-sale portfolio management of high-value clients, contributing to the achievement of business targets and overall portfolio growth.

The successful candidate will be predominantly field-based, actively promoting and selling EFC products to high-value clients.

Are you interested in adding value to our business? Do you have attributes (skills, knowledge, experience, attitude, character) that squarely match our values, culture and philosophy described above? If yes, we invite you to join our team as a Senior Relationship Manager – Upper SME Segment based at our Head Office. You may send your application, including copies of academic & professional qualifications and three professional references via e-mail to [email protected].

The closing date for receiving applications is Monday, 18th May 2026.

Please access and review the detailed role profile with the qualification criteria on our website www.efczambia.com.zm as well as the EFC Zambia Facebook and LinkedIn pages.

Call 8899 [Toll Free Line]
Visit: www.efczambia.com.zm