Receptionist – Kitwe Branch

Employer: Icypeed Logistics
Location: Kitwe, Zambia
Category: Customer Service / Administration
Position Type: Full-Time | Permanent
Closing Date: Sunday, 1st June 2025

1. About Icypeed Logistics

At Icypeed Logistics, we are redefining logistics across Zambia with a commitment to excellence, innovation, and client satisfaction. With a growing presence in major cities, our team is driven by values of integrity, efficiency, and professionalism. We are looking for passionate individuals who want to be part of a dynamic and fast-growing company that values talent, initiative, and customer-centric service.

2. Position Overview

We are seeking a highly organized, approachable, and confident Receptionist to serve as the face of our Kitwe branch. As the first point of contact for visitors and clients, you will play a pivotal role in creating a welcoming and professional office environment while providing outstanding administrative support to ensure smooth daily operations.

3. Key Responsibilities

• Professionally greet and assist visitors, clients, and suppliers upon arrival.
  Operate a multi-line telephone system; screen and direct calls accordingly.
• Respond to general inquiries about company services via phone, email, and social media.
• Maintain a tidy and organized front desk and reception area at all times.
• Coordinate meeting room schedules and prepare materials/refreshments for meetings.
• Handle cash payments and process POS transactions; liaise with the finance department.
• Assist with data entry, filing, record keeping, and general administrative tasks.
• Monitor and replenish front office supplies and report maintenance needs.
• Ensure full compliance with data privacy, company confidentiality, and safety procedures.
• Support the wider team with overflow administrative tasks as required.

4. Minimum Qualification, Skill and Competencies

• Diploma in Business Administration or related field. Certification in Office Management is an added advantage.
• Minimum 2 years in a receptionist or front office role in a professional environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); knowledge of POS systems is a plus.
• Communication: Exceptional verbal and written communication skills in English.
• Friendly, courteous, with a strong customer service orientation.
• Maintains confidentiality, has a polished appearance, and represents the company positively.
• Able to manage multiple tasks and prioritize in a fast-paced environment.