About the Role

Sankhulani Services Limited is recruiting a highly motivated and results-oriented Product Sales Manager to oversee field operations for a major national Agency Banking project. The ideal candidate must have strong leadership skills, hands-on field experience, and a deep understanding of agent recruitment, onboarding, and performance management within the fintech, mobile money, or banking sectors.

Key Responsibilities

• Lead and coordinate nationwide field operations for agent recruitment, onboarding, training, and activation.
• Supervise regional supervisors, TDRs, and support teams to ensure achievement of daily and monthly targets.
• Conduct field quality checks, verify agent KYC compliance, and monitor productivity.
• Prepare and submit weekly dashboards and monthly performance reports.
• Facilitate training sessions and ensure compliance with operational guidelines and fraud controls.
• Resolve field challenges, escalate complex issues, and ensure high activation and activity rates.

Minimum Requirements

• Diploma or Degree in Business, Marketing, Banking, or a related field.
• Minimum 3 years of experience in field operations, fintech, mobile money, or banking.
• Experience managing large field teams is essential.
• Strong understanding of KYC, onboarding procedures, compliance, and field operations.
• Excellent reporting, communication, and analytical skills.
• Ability to work under pressure.
• Membership or eligibility for membership with a professional body such as the Zambia Institute of Marketing (ZIM) will be an added advantage.
• Attach all relevant documents to the application