Requirements

Full Grade 12 Certificate or equivalent
Degree/Diploma in Pharmacy from a recognized institution
Fully registered with the Health Professions Council of Zambia
Qualified and professional Pharmacy Technician with at least 2 years’ work experience in the community/retail space.
Pays attention to detail even under work related pressure.
A strong work ethic and a “can-do” attitude that requires minimal supervision
Should have the residential address within PHI Chainama or surrounding areas such as Mtendere, Munali, Avondale and Chelstone.

RESPONSIBILITIES AND ACCOUNTABILITIES:

Obtains client/patients information by answering telephone calls; verifying and providing information
Maintains and improves quality by adhering to standards and guidelines
Following call center/communication “scripts” when handling different topics
Build sustainable relationships and engage customers/patients
Update job knowledge by studying new products and following Pharmaceutical industry best practice
Meet personal/team qualitative and quantitative targets
Partake in taking prescription orders from consumers/patients and capturing appropriately
Involved in medication packaging and labelling
Provision of medication counselling tips to patients
Provide regular updates on stocks availability for delivery
Take regular stock count keep stock information updated
Follows and adheres to the guidelines of Good Clinical Practices