Job Title: Patient Concierge Relationship Manager
Location: Zambia
Job Type: Full-time

About Us: Sanridge Health Services is a leading healthcare service provider dedicated to enhancing the patient experience. We are seeking a dynamic and results-oriented Patient Concierge Relationship Manager to join our team. This individual will play a pivotal role in building and maintaining partnerships with doctors and hospitals, ensuring a seamless end-to-end patient experience, and promoting our medical concierge services in Zambia.

Key Responsibilities:

1. Partnership Development:

• Identify and establish relationships with doctors and hospitals to form strategic partnerships.
• Collaborate with healthcare professionals to promote and refer patients to our concierge services.
• Negotiate and finalize partnership agreements to ensure mutually beneficial collaborations.

2. End-to-End Patient Experience Management:

• Oversee the entire patient journey, from initial contact to post-service follow-up.
• Ensure high-quality, personalized service delivery for each patient.
• Address and resolve any issues or concerns raised by patients promptly and effectively.

3. Marketing and Promotion:

• Develop and implement marketing strategies to promote our medical concierge services in Zambia.
• Organize and participate in promotional events, workshops, and conferences to increase awareness.
• Utilize digital marketing channels and social media to reach a wider audience.

4. Data Analysis and Reporting:

• Monitor and analyze key performance indicators related to patient engagement and satisfaction.
• Prepare regular reports on partnership performance, patient feedback, and marketing initiatives.
• Use data-driven insights to continuously improve service quality and marketing effectiveness.

5. Collaboration with Internal Teams:

• Work closely with the operations team to ensure seamless coordination and execution of services.
• Collaborate with the marketing team to align promotional activities with overall business goals.
• Provide input for the development of new services based on market trends and patient needs.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or a related field.
• Proven experience in healthcare industry relationship management and business development.
• Strong understanding of the healthcare landscape in Zambia.
• Excellent interpersonal, negotiation, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in data analysis and reporting tools.
• Familiarity with digital marketing platforms is a plus.

Sanridge Health Services is an equal-opportunity employer. We encourage candidates from diverse backgrounds to apply.