Job Title: Operations Manager

Location: Solwezi and Kalumbila

Reports To: Managing Director

Employment Type: Full-time

Position Overview:

We are seeking a highly motivated and experienced Operations Manager to oversee and coordinate daily operations across our diverse business sectors: construction works, labour hire, car hire, and accommodation services. The successful candidate will be responsible for ensuring operational efficiency, driving performance, maintaining compliance, and supporting business growth across all departments.

Key Responsibilities:

1. Construction Works:

-Oversee and coordinate ongoing construction projects from planning to completion.

-Ensure compliance with safety regulations, quality standards, and project timelines.

-Manage budgets, resources, and subcontractor performance.

-Liaise with site supervisors, engineers, and clients.

2. Labour Hire:

-Manage labour hire operations including recruitment, rostering, and workforce planning.

-Ensure staff compliance with OH&S requirements and site inductions.

-Maintain strong client relationships and address workforce needs promptly.

-Monitor employee performance and conduct reviews.

3. Car Hire:

-Oversee the car hire fleet including maintenance, servicing, and registration compliance.

-Develop and implement pricing, booking, and fleet utilization strategies.

-Ensure customer satisfaction and manage client relationships.

-Coordinate vehicle logistics and resolve issues promptly.

4. Accommodation Services:

-Manage accommodation bookings, housekeeping, and maintenance operations.

-Ensure compliance with health and safety regulations.

-Monitor occupancy rates and operational budgets.

-Handle guest feedback and implement service improvements.

5.General Operations Management:

-Implement and improve operational systems, processes, and best practices.

-Monitor KPIs and prepare regular operational and financial reports.

-Ensure compliance with legal and regulatory standards across all business units.

-Lead, mentor, and develop a multidisciplinary team.

-Drive continuous improvement and cost-efficiency across all services.

-Collaborate with senior leadership on strategy and growth initiatives.

Skills & Qualifications:

-Proven experience in operations management across multiple sectors (construction, labour hire, transport, or accommodation preferred).

-Strong leadership and team management skills.

-Excellent communication, negotiation, and interpersonal abilities.

-Solid understanding of compliance, WHS regulations, and project management principles.

-Ability to manage budgets, contracts, and service delivery targets.

-Competency in using operational management software and reporting tools.

-Relevant qualifications in business, construction, or operations management (desirable)

-All academic certificates must be certified by ZAQA