Operations Manager

Founded in 2013, Quality Catering Equipment is a specialist in the hospitality industry and offers a turn-key solution for all manners of commercial kitchens , laundry solutions, HVAC systems, Cold Storage and Air Conditioning.  Sister company to Insulated Systems, a Zambian owned company providing supply, installation and manufacturing of insulated panels and refrigeration for over 12 years.

QCE will provide a full turnkey operation from start to finish on any project

The operations manager is tasked with ensuring that the organization successfully converts inputs such as materials, labour, and technology into outputs in an efficient manner.

They will be involved in the planning, organizing, and overseeing the organization’s processes to balance revenues and costs and achieve the highest possible operating profit.

The Operations Manager is responsible to the General Manager and shareholders for successful day-to-day operating of the company. The Operations Manager will liaise closely with the General Manager to ensure effective communication and organisations to ensure effective operations.

The operations manager must have excellent organizational, coordination, and people skills and must be able to problem solve.

Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Purchase materials, plan inventory and oversee warehouse efficiency
Full Project Management
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Manage budgets and forecasts
Perform quality controls and monitor production KPIs
Recruit, train and supervise staff
Build and manage supplier Relationships
Find ways to increase quality of customer service
Sales management
Organizational Abilities

Organizational abilities refer to the ability of the operations manager to focus on different projects without getting distracted by the many processes. The operations manager should be able to plan, execute, and monitor each project to the end without losing focus.

If a manager is not organized, uncompleted tasks will pile up, important documents will get lost in the process, and a majority of the time will be spent finding lost documents that could be easily accessible had the manager been organized. Good organization skills can increase production efficiency and help the manager save time.

Coordination

An operations manager needs to have good coordination by knowing how to integrate resources, activities, and time to ensure proper use of the resources toward the achievement of the organization’s goals. Coordination involves carrying out specific activities simultaneously and switching between the activities with ease. It also involves dealing with interruptions, obstacles, and crises, and efficiently going back to the normal routine functions to prevent further interruptions.

People Skills

Most of the responsibilities of an operations manager involve dealing with people. This means that they must know how to relate with the employees, outside stakeholders, and other members of senior management. An operations manager should know how to manage the fine lines with other colleagues by knowing how to communicate, listen, and relate to them on professional and personal levels.

Since workplaces are made up of people from diverse cultures, the operations manager needs to show tolerance and understanding to other people. Also, the manager should be able to resolve conflicts and mediate disputes between employees and members of the senior staff.

Other Skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Excellent communication skills
• Leadership ability