To provide 24/7 real-time network monitoring, control, and management of the LTZM network to ensure customer service support within set SLAs to achieve high network availability and quality of service.

Responsibilities

• Monitor and analyse network trends and performance statistics
• Generate & analyze network performance reports and recommend changes to Engineering in liaison with 2nd Line Support and NOC manager
• Provides 1st line technical support in the network operations center.
• Analyze network trend and propose network change where necessary
• Generate Network incidents and Change request, update and resolve accordingly
• Provide support to account management and service delivery teams
• Graphing of customer links on Monitoring tools such as Intermapper and Cacti
• Timely response to customer complaints, provide timely updates and resolve incident in a timely manner
• Provide phone line support to calling in customers and field engineers
• Sending notifications to internal and external clients in a critical or general failure

Candidate requirements

• Degree Or Diploma in Telecoms/Electronics/Computer Science
• Minimum CCNA Certification
• CCNP certification
• EIZ member