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Job Summary

• To provide support to the entire bank by processing all liability account applications and updates.
• The jobholder is responsible for capturing new account details and execution of customer instructions for updates on existing accounts.
• Staff will be required to perform any other work assigned to them in line with Productivity matrix, plus any other duties that may be provided by line manager from time to time.

Job Description

Accountability:  Opening and Maintenance of Accounts: – (80%)

Outputs:

• Receives authorized  customer instructions from  KYC Officer for:
• New accounts, amended or cancelled stop orders/standing

instructions

• Amendments to customer and account details
• Capturing account details for both individuals and entities

authorized by Team Leader/KYC Officer

• Receives and executes customer instructions from KYC Team

Leader/ KYC Officer confirmed as KYC compliant for accounts

opening

• Amended or update customer instructions on signature  additions
• Amendments to customer and account details on Ebox
• Executes the instructions i.e. new accounts and amendments to

accounts according to customer’s details and account details on

the relevant system

• Rectify all rejected input data wrongly entered and incorrectly

scanned signatures returned by Team Leader/KYC Officer Account

opening

•  Resolve all account opening and amendments queries from

branches/query centre

• Scan and link signatures to accounts opened
• Execute customer instructions that are not systematically executable

Accountability:  MI (10%)

Outputs:

• Generate both daily and monthly MI on all opened accounts

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)