REPORTING TO: Head of Sales

FUNCTION: Sales

Role Purpose
The Key Account Manager is responsible for prospecting and acquisition of new business in line with the Company’s sales targets, growing revenue within existing base, and day-to-day management of client deliverables in order to maintain a high level of client satisfaction that results in account retention. Responsible for planning and execution of a consistent account management strategy aimed at growing and maintaining profitable business through strategic Service Providers/International Carrier partners.

Key Accountabilities:

• Prospect, create and convert sales leads with new and existing customers for attainment of set sales targets
• Build, manage and maintain an active sales pipeline for prospective clients, ensuring that all contacts and activities on the opportunities are accurately and timely logged onto the Sales pipeline management system.
• Attend corporate events as required, including trade exhibitions and shows, to help generate sales interest of our products and services in the market.
• Building and maintaining  excellent relationships with existing clients, resolving client queries in a timely manner.
• Ensure regular governance meetings with clients are held and well documented.
• Spearhead the implementation of any service improvement plans agreed with clients

OTHER DIMENSIONS OF THE ROLE

Financial Indicators

• Attainment of Sales targets and input in sales, revenue, and churn forecasting

Non Financial indicators

• Effective Pipeline Management
• Regular and accurate update of CRM
• Maintaining adequate pipeline cover

QUALIFICATIONS AND EXPERIENCE

▪ Grade 12 certificate

▪ Bachelor’s degree in business, sales & marketing, or related field.

▪ 5 years’ practical experience in IT enterprise service industry, preferably in sales, account management, or technical or product support.