Position: 7 – IT OFFICER

Department: Finance and Administration
Location: National Secretariat
Reports to: Finance and Administration Manager

Employment period:
3 years, renewable subject to performance

Key Responsibilities and tasks

• Oversee the setup, maintenance, and upgrade of IT infrastructure including hardware, software, networks, servers, and telecommunications systems.
• Ensure that all IT systems are secure, reliable, and scalable to support the organization’s operations.
• Provide technical support and trouble shooting assistance to staff members.
• Conducting training sessions for staff on the effective use of IT systems and tools
• Implement data management protocols to ensure the security, integrity, and confidentiality of organizational data.
• Develop and implement backup and disaster recovery plans to safeguard critical data.
• Evaluate, select, and implement software applications that enhance organizational efficiency and effectiveness.
• Manage licenses, updates, and patches for software applications.
• Develop and enforce IT policies and procedures to ensure effective  use of IT resources and ensure compliance with relevant regulations and standards.
• Liaise with external vendors and service providers to procure IT equipment, software, and services.
• Manage vendor relationships and contracts to ensure quality service delivery and cost-effectiveness.
• Assist in the development of IT budgets and resource allocation plans.
• Ensure compliance with relevant data protection regulations
• Collaborate with other departments to identify IT needs and opportunities for technological innovation.
• Monitor and evaluate the performance of IT systems and processes.
• Identify areas for improvement and implementing solutions to enhance IT effectiveness and efficiency over time.

Qualifications and competencies

• Degree in Computer Science, Information Technology or related field
• At least a minimum of  three (3) years of experience in an NGO environment
• Proven hands-on experience in various application software, systems installation and configuration is essential
• Strong understanding of PC hardware and software set-up and configuration.
• Cross-cultural communication and interpersonal skills, and ability to interact professionally with culturally diverse staff and stakeholders with a range of IT proficiency.
• High standards of confidentiality and reliability.