About Us

Exponent Technologies is a growing technology solutions company specializing in ICT infrastructure, networking, software systems, and technical support. We are looking for a passionate and motivated IT Intern to join our dynamic IT Department. This internship offers hands-on experience and exposure to real-world IT operations in a professional environment.

Responsibilities

The IT Intern will work under the supervision of senior IT staff and assist in the following areas:

Technical Support:

• Provide first-level support to staff for hardware, software, and network issues.
• Troubleshoot computers, printers, and other peripherals.
• Assist in the installation and configuration of computer systems and applications.
• Support the setup, monitoring, and maintenance of LAN/WAN connections.
• Assist in managing user accounts, permissions, and access control.
• Monitor network performance and report issues.
• Engage in proactive customer service, ensuring information is accessible and responsive to client needs.
• Help with hardware upgrades, repairs, and inventory updates
• Support installation of licensed software and updates.
• Document IT assets and system configurations.
• Assist in implementing basic cybersecurity practices and system protection.
• Help with antivirus updates, data backup, and safe data handling procedures.
• Maintain records of IT support requests and resolutions.
• Participate in preparing IT activity reports.

Required Skills & Qualifications

• Currently pursuing or recently completed a Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Basic understanding of Computer hardware and operating systems (Windows, Linux), Networking fundamentals (IP, DNS, routers, switches, firewalls), Microsoft Office 365 / Google Workspace
• Knowledge of basic troubleshooting techniques.
• Good analytical and problem-solving skills.
• Strong attention to detail and willingness to learn.
• Excellent communication and teamwork abilities.

Added Advantage

• Familiarity with PBX systems, CCTV setup, or server configuration.
• Experience with Microsoft Active Directory or cloud services.
• Basic knowledge of web technologies or scripting languages (HTML, Python, or PowerShell).

What We Offer

• Practical experience in a professional IT environment.
• Mentorship from experienced IT professionals.
• Opportunity to work on live projects and system deployments.
• A supportive and learning-driven culture.
• Potential for full-time employment based on performance.