ExpressCredit is a global consumer finance company operating in Zambia and neighboring countries, including Botswana, Namibia, and Lesotho.

In Zambia, ExpressCredit offers both short-term and long-term financial solutions, aiming to make a meaningful and lasting impact on local communities. Since 2016, the company has significantly expanded its operations, growing to more than 120 employees in Zambia, and over 1,000 employees worldwide. ExpressCredit is committed to being a dynamic, forward-thinking, and socially responsible financial services provider across Africa.

To learn more about ExpressCredit in Zambia, visit: https://www.expresscredit.co.zm/

ExpressCredit – one team with one dream, dedicated to adding value for all our clients in Zambia and throughout Africa!

As an HR Manager at ExpressCredit, you will drive the planning, recruitment, and development of our workforce, ensuring our team is well-supported and aligned with company goals. Your role is central to maintaining a positive organizational culture, competitive compensation, and effective HR operations.

• Manage Full-cycle recruitment projects for Backoffice roles and ensure effective recruitment process throughout all organisation
• Oversee Onboarding & Offboarding Processes
• Maintain HRIS & Payroll Accuracy: Handle updates in HR information systems, coordinate payroll inputs, and ensure compliance with statutory obligations
• Handle Employee Relations & Labor Law Compliance: Act as a trusted advisor to employees and managers. Address concerns, manage conflict resolution, and ensure compliance with Zambian labor laws.
• Promote Employee Engagement & Culture Initiatives: Lead culture-building activities including team events, wellness campaigns, surveys, and recognition programs to retain fintech talent.
• Plan and manage staffing needs through effective recruitment, selection, and onboarding processes.
• Prepare and present regular HR reports to leadership, ensuring alignment with organizational goals and regulatory standards.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of professional experience in a similar HR role.
• Strong understanding of Zambian Labour Laws, HR policies, and procedures.
• Knowledge of core HR strategies and practices, including compensation, performance management, and employee relations, with the ability to apply them in compliance with regulations.
• Active membership in ZIHRM.
• Excellent interpersonal, communication, and negotiation skills at all levels.
• Strong organizational skills with the ability to multitask, prioritize, and work effectively under pressure.
• Proactive “getting things done” mindset.