Locations: Zambia, Malawi and South Africa

About AMSCO

AMSCO Advisory Services Zambia is a leading provider of human capital solutions across Africa, supporting organizations to strengthen their workforce and performance. AMSCO offers end-to-end HR advisory services, including organizational development, performance management, and HR systems implementation.

A core area of expertise is recruitment, where AMSCO delivers structured, full-cycle talent acquisition services, including headhunting, screening, and candidate assessment. Leveraging strong regional networks and a rigorous selection process, AMSCO identifies high-quality candidates with proven experience and organizational fit, ensuring efficient, transparent, and effective recruitment outcomes.

Background

Our client is an international nonprofit organization working within its Africa Southern Region (ASR) to advance sexual and reproductive health and rights (SRHR) for women and girls. In partnership with governments, civil society, and global stakeholders, it focuses on expanding access to high-quality, evidence-based reproductive health services, particularly safe abortion care and contraception. The organization takes a holistic, rights-based approach by strengthening health systems, supporting policy and regulatory frameworks, and addressing social barriers such as stigma and misinformation. Through community engagement, capacity building, and strong monitoring, evaluation, research, and learning practices, it drives sustainable, locally owned solutions to improve health outcomes and promote gender equality across the region.

Position Purpose

The Human Resources Advisor (S1) provides advisory and operational HR partnership across the Africa Southern Region (ASR). Working with the Regional HR Lead/HR Manager, the role supports country programs and regional teams to implement HR policies, provide timely guidance to managers and employees, and deliver consistent, compliant people practices across the employee lifecycle—recruitment, onboarding, performance management, learning, employee relations, and offboarding.

The HR Advisor interprets and applies HR policies and local labour law requirements, manages routine and moderately complex employee relations matters, and advises on risk mitigation, documentation, and fair process. The role contributes to workforce planning inputs, HR reporting and analytics, and continuous improvement of regional HR processes and tools. Complex/sensitive cases (e.g., high-risk investigations, litigation, senior leadership cases) are escalated per protocol.

Summary of Responsibilities

The HR Advisor partners with managers and teams across the Africa Southern Region to deliver consistent HR services and advice, ensuring compliance with organizational policy and applicable labour laws while supporting a positive employee experience.

– Advises hiring managers on end-to-end recruitment processes and supports compliant selection practices, including guidance on job descriptions, interview panels, documentation standards, and offers in line with internal approvals and local requirements.

• Leads/coordinates onboarding and orientation standards across ASR, ensuring contractual documentation and induction practices are consistent, timely, and compliant with country requirements.
• Ensures quality and governance of HR records and confidential files, including documentation standards, retention practices, and access controls, and supports resolution of documentation gaps.
• Provides oversight of HRIS transactions and data integrity across the region; conducts periodic audits, resolves discrepancies, and produces routine HR metrics to inform management decisions.
• Coordinates benefits and staff welfare administration with vendors/providers and internal stakeholders; advises on eligibility and process, escalates exceptions, and supports resolution of benefit-related issues.
• Provides HR advice and coaching to managers and staff on HR policies, processes, and employee lifecycle matters; supports consistent interpretation and application and flags risks early.

– Advises and supports implementation of performance management and learning processes, including manager guidance on goal setting, documentation, feedback conversations, and tracking completion of required cycles.

– Manages routine and moderately complex employee relations cases (e.g., grievance handling, attendance/leave issues, conduct concerns) by ensuring fair process, appropriate documentation, and timely closure; supports investigations as assigned and escalates high-risk matters per protocol.

– Supports HR compliance across ASR countries by aligning country procedures with organizational standards, monitoring local labor law changes (with support as needed), and coordinating policy roll-outs and required trainings/communications.

– Advises and coordinates offboarding processes to ensure compliance (exit documentation, final pay inputs in coordination with Finance, and statutory requirements) and supports exit interviews and trend analysis to inform retention actions.

– Produces and interprets routine HR reports and dashboards (e.g., headcount, turnover, recruitment cycle time, leave trends, training completion) and provides insights to managers and regional leadership.

– Supports a respectful, safe, and inclusive workplace by advising on safeguarding/anti-harassment expectations, ensuring appropriate documentation and referrals, and reinforcing required trainings and reporting pathways.

– Partners with country office focal points and relevant global teams (e.g., People & Culture/HR, Finance, IT) to resolve HR cases and deliver consistent HR services across multiple countries.

– Improves HR processes and tools by updating guidance and templates, documenting procedures, and orienting/briefing managers and focal points on changes to ensure consistent practice.

– Performs other HR-related duties as assigned.