Job Purpose

To provide hands-on day-to-day HR and administrative support to one of SHEP’s clients under a 1-year HR Consultancy contract. The position ensures seamless coordination of HR operations, establishing robust HR systems, implementing effective administrative systems and providing high-quality client service delivery ensuring full compliance with Zambian labour laws, and building strong people-management structures that promote sustainable organizational growth.

Key Duties & Responsibilities

A. Human Resource Management Support

• • Support the implementation of the HR workplan as outlined in the consultancy agreement.
  • Maintain employee records, contracts, and personnel files for the client.
  • Support end-to-end recruitment processes—including job adverts, shortlisting, interviews, reference checks, and onboarding.
  • Track probation periods, contract renewals, and performance review schedules.
  • Coordinate monthly payroll inputs (timesheets, leave, overtime, allowances).
  • Support development and implementation of organizational structures
  • Support development and implementation of performance management systems
  • Support compliance activities including NAPSA, NHIMA, ZRA-PAYE, and statutory filings.
  • Facilitate employee relations processes and provide basic HR advisory support.
  • Manage staff leave schedules and update the leave tracking system.
  • Support culture-building initiatives.
  • Prepare monthly HR reports for the client and SHEP Lead Consultant.

B. Administrative and Client Engagement Support

• Maintain office supplies, equipment, stationery, and service provider schedules.
• Coordinate logistics for meetings, trainings, and internal events.
• Oversee travel arrangements, accommodation bookings, and workshop logistics.
• Support vendor management (quotation, purchase orders, deliveries).
• Maintain the client’s asset register and office inventory.
• Provide general administrative support to the client’s management team.
• Serve as the primary onsite representative for SHEP Consultants.
• Ensure client expectations are managed professionally and proactively.
• Provide feedback to SHEP Lead Consultant on client needs, risks, and opportunities.
• Support with basic workplace safety, security and compliance protocols.
• Contribute to SHEP’s internal projects when required (e.g., templates, research, training coordination)

C. Qualifications & Experience

*Minimum Diploma in HRM, Business Administration or related field.

• 2–3 years’ HR & Admin experience.
• Strong understanding of Zambian Labour Laws.
• Experience working in HR Consulting or manufacturing is an added advantage.
• Minimum of Affiliate member of ZIHRM.

D. Key Competencies

• Excellent communication and interpersonal skills.
• High confidentiality and professionalism.
• Strong organizational and record-keeping skills.
• Proficiency in MS Office.
• Ability to work with minimal supervision.
• Proactive, accountable, and reliable