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Job Summary

Lead the Retail Banking Payments business, covering Cards (Credit, Debit & Prepaid Cards) Acquiring (POS, ATM & E-commerce), Agency Banking and Digital Banking (USSD, Internet, Wallet, and Chat banking).

 Responsible for setting agenda and leading payments product strategy and roadmap.
 Driving Retail Banking Payment strategy via integrated payment solutions and channels as well as leveraging on strategic partnerships.
 Commercial management of the Payments business with direct P&L ownership.
 Developing new business opportunities, such as new segments and product solutions.
 Implement appropriate controls to manage risks effectively.
 Management of key stakeholders.

Job Description

Key Accountabilities

Accountability:  Commercial – Achieving Business Performance: – (40%)

Outputs:

• Detailed understanding of the key drivers to manage the Payments business profitably.
• Responsible for the Absa Zambia Payments P&L and ensuring proactive and remedial action is taken if required, to achieve the desired results.
• Ensure performance is monitored against business case financial targets and key performance objectives/indicators.
• Identify & implement new business opportunities, such as new segments & products.
• Ensure customer and staff satisfaction performance is monitored and measured, and objectives are met.

Accountability:  Leadership (30%)

Outputs:

• Provide leadership and direction for the team in implementing the Zambia Payments strategy.
• Support team members through coaching and actively promoting personal development.
• Ensure effective and efficient deployment of staff & resources with overall responsibility for motivation, direction, control, training, and co-ordination.
• Ensure succession planning is in place and updated as and when required.

Accountability: Strategy (20%)

Outputs:

• Continue the process of developing, refining, and driving the customer and P&L strategy agenda for the Payments business.
• Be accountable for the communication of Zambia Payments strategy and its implications throughout Absa Zambia and Absa Group.
• Ensure alignment between Payments strategy and other Product / Business strategies in Absa Zambia.

Accountability: Governance, Control and Risk (10%)

Outputs:

• Understand the technical/regulatory matters affecting the Payments business.
• Ensure Governance, Compliance, Risk and Control are implemented to meet Absa Zambia & AGL standards.
• Proactively manage all risks associated with the business and put in place appropriate controls and checks.

Education

Bachelor’s Degree: Information Technology