23 Jan 2023

Head, E-Banking Support at Antal International

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Job Description

Job Title:                     Head, E-Banking Support (Africa)– Zambia


Industry:                      Banking


Location:                     Zambia


Salary:                         Competitive Salary Package + Benefits


Job Purpose:

To implement a structured support plan to ensure that the bank’s business is facilitated through effective administration of electronic channels, and applications.


  • Co-ordinate the affairs of the unit, ensure effective user support.
  • Oversee implementation of projects relating to E-business, provide strategic support when required.
  • Develop business strategies to generate business growth through E-channels.
  • Increase sales / revenue by improving user-experience of the banks E-Channels.
  • Ensure availability of Front-End Processor (FEP), Internet banking applications, and all hosted application/services.
  • Maintain system uptime on the bank’s E-channels by providing first rate support and expedite resolutions of complaints/requests.
  • Supervise major system upgrade in the bank, and ensure effective support is provided by the Units Team Leads/Members.
  • Liaise with service providers on resolution of technical issues.
  • Undertake and drive all product enhancement from E banking department that rides on FEP.
  • Interface with vendors offering third party E-banking products and services.
  • Perform other duties as assigned by the Country CEO.

Key Performance Indicators (KPIs)

  • Quality of Service – E-Channels, POS, Debit/Prepaid Cards, U-Mobile, U-Direct.
  • Customer Service Delivery.
  • Rate of Channel Penetration.
  • Channel Popularity index – rating by External Auditors

Job Requirements

Education Requirements:

  • Minimum of a Bachelor’s degree. Additional Professional qualification (IT related) is required.


  • 8 years’ experience with at least 4 years in the banking industry, or closely related industry.
  • Experience on all the electronic channel applications, interfaces, protocols, hardware, and adjoining infrastructure support-know-how is a must.


  • Computer Competency
  • Knowledge of the bank’s Core Banking Applications / OS’s – Finacle 10, Windows, UNIX, LINUX, Solaris
  • Database Administrative Skills – SQL Server, Oracle.
  • Basic Programming knowledge.
  • Good understanding of the bank’s business, structure, processes.
  • Customer Relationship Management.
  • Country Laws / International laws guiding the use of the internet.
  • Policies of the Country’s Regulatory body

Key Skills:

  • Positive Attitude.
  • Tenacious and Focus in achieving objectives, and set targets.
  • Good Leadership skills.
  • Interpersonal skills.
  • Strong-willed and determined in meeting deadlines.
  • Excellent Communication skills – Oral and Written.
  • Close attention to detail.
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 25th February, 2023.


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