Overview

WE ARE HIRING!!!

One of our clients in the hospitality industry is looking for a Guest relations executive to join their team. You will be responsible for make our clients feel welcome and ensure their pleasant and comfortable stay.

Responsibilities

• Help and assist front office manager in organizing and running the department.
• Be warm, friendly, and courteous to Guests on arrival and provide timely assistance at check-in.
• Check all VIP rooms
• Promote sales and develop business contains for the Hotel.
• Managing guests’ experiences and ensure they have a pleasant experience.
• Arranging reservations
• Handling complaints as they arise.
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered.
• To maintain appropriate Guest history records
• Escort all Guests to their rooms

Requirements and skills

• Grade 12 certificate – must and/ or Certificate in Hospitality or better
• Atleast 1 year experience as a Guest Reservation associate or similar role
• Good communication skills both oral and written
• Hands-on experience with Hotel Management software
• Leadership skills along with the ability to motivate a team into high performance.
• Must be willing to work long hours