Our client, a multi-national tile manufacturing company, is seeking a highly organized and detail-oriented Employee Relations Supervisor to provide essential support to their team. The Employee Relations Supervisor should possess excellent communication skills, the ability to prioritize tasks effectively, and a proactive approach to problem-solving. This role is crucial in ensuring smooth operations and supporting our mission.

Key Responsibilities:

• Handle all major employee relations cases, including disciplinary actions, workplace disputes, and grievances.
• Prepare and issue warning letters and other disciplinary documents in compliance with company policy and legal requirements.
• Represent the company in labour office matters and coordinate the handling of employee cases with relevant authorities.

Compliance & Policy Implementation

• Ensure all HR practices comply with local labour laws and internal company policies
• Provide training sessions for supervisors and employees on company policies, disciplinary processes, and labor law compliance

Reporting & Continuous Improvement

• Maintain accurate employee relations records and case documentation
• Analyse employee relations trends and recommend preventive measures to management

Legal and compliance awareness

• Be familiar with Zambian labour laws and related labour policies, ensuring all handling processes comply with legal requirements.
• Be able to professionally and legally manage cases when employees lodge complaints or when labour authorities are involved, protecting the company’s interests.
• Be able to promptly follow up on violations (such as theft or failure to follow leave procedures), proactively report, and provide professional recommendations for next steps.
• Remain impartial and decisive, not swayed by employee emotions or pressure, and enforce company policies fairly and firmly

• Bachelor’s degree or above in Human Resources Management, Business Administration, or related field
• 5+ years of experience in employee relations, with around 2 years in a supervisory or managerial role.
• Proven experience in large-scale manufacturing operations (500 employees)
• Solid understanding of labour laws, disciplinary procedures, and dispute resolution processes
• Strong communication, investigation, and problem-solving skills
• Member of the Zambia Institute of Human Resource of Management