JOB ADVERTISEMENT: DISPATCH CLERK

Location: Lusaka, Zambia
Department: Sales & Distribution
Reports To: Sales and Distribution Supervisor
Company: National Breweries Plc

ABOUT THE ROLE

We are looking for a highly organized and detail-oriented Dispatch Clerk to coordinate the efficient dispatch of products, maintain accurate dispatch records, support loading and invoicing processes, and ensure timely product deliveries. The successful candidate will play a critical role in supporting the distribution function by coordinating vehicle dispatches, generating reports, and ensuring all dispatch activities comply with company procedures and quality standards.

KEY RESPONSIBILITIES

• Prepare and process dispatch documentation, including delivery notes, dispatch schedules, invoices, and transport records.
• Coordinate the loading and dispatch of products to customers, distributors, and other destinations according to approved schedules.
• Verify quantities, product specifications, and the condition of goods before dispatch to ensure accuracy and prevent losses.
• Generate daily dispatch, loading, delivery, and market performance reports.
• Prepare loading plans and support invoicing activities.
• Maintain accurate dispatch records and ensure all documentation is properly filed and accessible.
• Monitor stock movement and report discrepancies, shortages, damages, or variances to the supervisor.
• Liaise with warehouse, sales, and transport teams to facilitate efficient deliveries.
• Track vehicle departures and deliveries and communicate dispatch status updates to relevant stakeholders.
• Receive, verify, file, and reconcile proof of delivery (POD) documents against dispatch records.
• Ensure all dispatched products meet company quality standards and customer requirements.
• Adhere to health, safety, and company operational procedures during loading and dispatch activities.
• Maintain a clean, organized, and efficient dispatch office and filing system.
• Perform any other duties assigned by management within the scope of the role.

MINIMUM QUALIFICATIONS

• Grade 12 School Certificate.
• Diploma in Logistics, Supply Chain Management, Business Administration, Transport Management, or a related field will be an added advantage.

EXPERIENCE

• Minimum of 2 years’ work experience in a dispatch, logistics, warehouse, or distribution environment.
• At least 2 years’ experience in an FMCG environment.
• Experience with dispatch documentation, invoicing, stock control, and transport coordination.

COMPETENCIES AND SKILLS

• Strong organizational and record-keeping skills.
• High level of accuracy and attention to detail.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet strict deadlines.
• Strong analytical and problem-solving skills.
• Computer literacy with proficiency in Microsoft Excel and other business systems.
• Ability to coordinate multiple tasks simultaneously.
• Integrity, accountability, and professionalism in handling stock and documentation.
• Strong teamwork and customer service orientation.

WHAT WE OFFER

• Competitive remuneration package.
• Opportunity to work in a fast-paced FMCG environment.
• Professional growth and career development opportunities.
• Exposure to modern logistics and distribution practices.