About the Role

We are looking for a results-driven and tech-savvy Digital Loans Officer to manage and grow our online loan portfolio. The ideal candidate will be responsible for processing digital loan applications, conducting credit assessments, driving online sales, and ensuring excellent customer experience across all digital channels.

Key Responsibilities

• Review and process online loan applications
• Conduct credit analysis and affordability assessments
• Verify client information and supporting documents
• Communicate with clients via phone, email, and digital platforms
• Ensure timely loan disbursements and proper documentation
• Monitor loan repayments and follow up on arrears
• Grow the digital loan book through active online marketing and lead conversion
• Maintain accurate records in the loan management system
• Ensure compliance with company policies and credit procedures

Requirements

• Diploma or Degree in Banking, Finance, Business Administration, Marketing, or related field
• Minimum 1–2 years experience in lending, microfinance, or digital financial services
• Strong understanding of credit assessment principles
• Excellent communication and customer service skills
• Strong sales and target-driven mindset
• Good computer skills (Excel, MIS systems, online platforms)
• Ability to work independently with minimal supervision

Key Competencies

• Attention to detail
• Analytical skills
• Integrity and professionalism
• Ability to work under pressure
• Strong digital literacy